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Get Bold: Using Social Media to Create a New Type of Social Business

Posted: 29 Jan 2012 04:37 PM PST

Get Bold: Using Social Media to Create a New Type of Social Business

Book Description

"For crying out loud, IBM 'gets' media. Don't you think it's about time that you do? This is the book to get you started."
–Guy Kawasaki, author of Enchantment

"Get Bold is…a book to be embraced, studied, and implemented."
–Jeffrey Gitomer, author of The Little Red Book of Selling and BOOM!

With Forewords by Charlene Li, author of Open , and Mike Rhodin, Sr. Vice President, IBM SWG Solutions

How to Drive Maximum Value from Social Media!
From Sandy Carter, one of the leaders of IBM's groundbreaking Social initiative

A complete framework, practical examples, and expert guidance for executing on YOUR Social Business AGENDA:
Align organizational goals and culture
Gain social trust
Engage through experiences
Network your business processes
Design for reputation and risk
Analyze your data
…and win!

Using social media, tools, and techniques, you can build a profound Social Business: one that is more dynamic, collaborative, efficient, and customer-driven–and far more successful. To capitalize on this monumental opportunity, however, you must deeply infuse the techniques and ethos of social collaboration throughout your organization.

In Get Bold, IBM social media pioneer Sandy Carter presents a comprehensive framework for transforming your business into a winning Social Business. Carter's proven six-step AGENDA addresses goals, culture, governance, listening, trust, engagement, experience, processes, reputation/risk , analytics, and even globalization.

Packed with detailed workstreams, expert guidance, and real case studies, Get Bold can help you radically improve the way you operate–in areas ranging from innovation to cost reduction, customer relationships to talent management.

  • Identify the transformations needed to become a Social Business
  • More fully leverage internal and external networks you already have
  • Engage customers with "integrated, interactive, and identifying" experiences
  • Use social techniques to streamline, extend, and improve your processes
  • Manage the risks of deeper connections with clients and employees
  • Analyze and socialize data to discover what's happening and predict what's coming

Review
“For crying out loud, IBM ‘gets’ social media. Don’t you think it’s about time that you do? This is the book to get you started.”
–Guy Kawasaki, author of Enchantment: The Art of Changing Hearts, Minds, and Actions

"Sandy Carter has not just written a book, she has set a standard. Get Bold is NOT an option, it's an imperative. It's a book to be embraced, studied, and implemented."
–Jeffrey Gitomer, author of The Little Red Book of Selling and Social BOOM!

“Sandy Carter is spot-on in Get Bold. IBM has understood for years that this social networking thing meant more than sharing pictures of funny cats. Get Bold speaks in a language that will satisfy the stodgiest of CEOs but with a passion that belies the importance of these tools for these times.”
–Chris Brogan, president, Human Business Works

“Looking for unparalleled innovation and improvements to the way your organization operates? In Get Bold, Sandy Carter demonstrates how leveraging powerful collaborative tools will transform your business into a vibrant social business.”
–Marcia Conner, Social Business Industry Analyst and coauthor of The New Social Learning

“Sandy gets it. It is all about Social Business and social media, the transformational forces in the world today! Her examples are global and applicable with lessons to help you get started fast!"
–Loic Le Meur, founder of LeWeb, #1 social media and technology event in Europe

“Outstanding!!!! Sandy Carter, Women in Technology Hall of Famer, writes about Social Business in a way that you can just ‘get it.’ Sandy is a talented social media expert–who really understands the business side of technology.”
–Carolyn Leighton, founder/chairwoman, WITI (Women in Technology International)

"This breakthrough book gives marketers a path to making the entire organization customer-centric using social media with real case studies and strategies for significant ROI. Most importantly, it provides the arguments you need to convince senior management that all departments in the organization must ride the wave together or your company risks getting lost out at sea."
–Roy Young, president of MarketingProfs, coauthor of Champions

Get Bold is not another book full of buzz words that describe social media. It provides a clear blueprint for developing strategies that leverage social media to deliver tangible business results. If you want to create a social enterprise, you need to read this book!”
–Tony O’Driscoll, executive director, Center for Technology Entertainment and Media, Fuqua School of Business, Duke University

"For years now, companies have been watching the growing popularity of social networking and asking themselves whether this is something they should pay attention to. In Get Bold, Sandy Carter urges companies to leverage social media to unlock the intellectual capital within their organizations, paving the way for unprecedented innovation and becoming a new type of Social Business. Her book is based on her experiences helping IBM become a world-class Social Business and working with clients around the world and across industries to help them do so as well. Sandy offers the readers of Get Bold an action-oriented Social Business agenda to them get started today."
–Irving Wladawsky-Berger, strategic advisor, IBM and Citigroup; and visiting faculty, MIT and Imperial College

“At this moment, we are on the verge of the largest shift in the communications landscape in the history of mankind. For the first time ever, companies can communicate with their constituents in ways never before possible. This more connected and engaged way of doing business, Social Business, will transform the way business gets done well into the next century. In Sandy Carter’s new book, Get Bold, Sandy illustrates what leading companies are doing to transform their business around a framework to chart their own path to social business success. As a core partner of IBM’s on Social Business, we’d encourage you to pick up this must-read!”
–Jeff Dachis, CEO of Dachis Group, who coined the phrase "Social Business"

“Sandy writes with the wisdom of a business leader who has lived through the transformation toward a Social Business within her organization. If you liked her previous books, you will enjoy her insight across numerous clients and case studies that describe how they are aligning their organizations, building trust, and engaging customers, employees, and constituents.”
–Rawn Shah, blogger at blogs.Forbes.com/rawnshah and author Social Networking for Business

“I usually avoid people with agendas, but here’s an AGENDA we should all adopt in Sandy Carter’s new book, Get Bold.”
–Ray Wang, principal analyst and CEO, Constellation

"France is beginning their Social Business journey. Get Bold is a book that showcases over 70 client examples including industry thought leaders from across Europe! Read it."
–Bertrand Duperrin, lead Social Business consultant at NextModernity

“In Costa Rica, we are intensive users and developers of social technology. Get Bold is a must-read for all those responsible for the transformation, of both companies and countries, required for the return to growth.”
–Dr. Roberto Sasso, Presidente, Club de Investigación Tecnológica

“Ever thought social media was not for business? Think again! Sandy Carter provides a robust framework to help you transform your business into a Social Business."
–Adrian . Ott, award-winning author of The 24-Hour Customer

Get Bold is an easy-to-read framework that will help your organization achieve tremendous results!”
–Jeremiah Owyang, industry analyst, Altimeter Group

Get Bold is transformative for executives looking to generate a competitive edge in the digital world. It leverages social media technologies, integrating them across all business functions to create an innovative Social Business.”
–Dr. Ira Kaufman, assistant professor, Lynchburg College School of Business and Economics; president, Entwine Digital

“Sandy Carter truly understands Social Business. In fact, Sandy has helped lead her employer IBM to be one of the most passionate advocates of this new approach. In Sandy’s new book, Get Bold, she shares her insight, experience, and passion, detailing the real value that Social Business adoption can provide companies of all sizes.”
–Stuart McIntyre, CTO, Collaboration Matters

Book Details

  • Paperback: 288 pages
  • Publisher: IBM Press (September 2011)
  • Language: English
  • ISBN-10: 0132618311
  • ISBN-13: 978-0132618311
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Decision Management Systems

Posted: 29 Jan 2012 04:37 PM PST

Decision Management Systems

Book Description

“A very rich book sprinkled with real-life examples as well as battle-tested advice."
—Pierre Haren, VP ILOG, IBM

“James does a thorough job of explaining Decision Systems as enablers
of a formidable transformation."
—Deepak Advani, Vice President, Analytics Products and SPSS, IBM

Build Systems That Work Actively to Help You Maximize Growth and Profits
Most companies rely on operational systems that are largely passive. But what if you could make your systems active participants in optimizing your business? What if your systems could act intelligently on their own? Learn, not just report? Empower users to take action instead of simply escalating their problems? Evolve without massive IT investments?

Decision Systems can do all that and more. In this book, the field's leading expert demonstrates how to use them to drive unprecedented levels of business value. James Taylor shows how to integrate operational and analytic technologies to create systems that are more , more analytic, and more adaptive. Through actual case studies, you'll learn how to combine technologies such as predictive analytics, , and business rules—improving customer service, reducing fraud, managing risk, increasing agility, and driving growth.

Both a practical how-to guide and a framework for planning, Decision Management Systems focuses on mainstream business challenges.

Coverage includes

  • Understanding how Decision Management Systems can transform your business
  • Planning your systems "with the decision in mind"
  • Identifying, modeling, and prioritizing the decisions you need to optimize
  • Designing and implementing robust decision services
  • Monitoring your ongoing decision-making and learning how to improve it
  • Proven enablers of effective Decision Management Systems: people, process, and technology
  • Identifying and overcoming obstacles that can derail your Decision Management Systems initiative

Book Details

  • Paperback: 320 pages
  • Publisher: IBM Press (September 2011)
  • Language: English
  • ISBN-10: 0132884380
  • ISBN-13: 978-0132884389
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